Shipping policy
Processing Time
All our products are custom handmade items. Due to the nature of our products, please allow 3-4 business days for processing before your order is shipped. We strive to ship all orders as soon as possible.
Shipping Time
- Domestic Shipping (Within the US): Once shipped, delivery typically takes 3-4 business days.
- International Shipping: Delivery times for international orders may vary and can take longer than domestic shipping. Please check with your local postal service for more accurate delivery estimates.
Shipping Carriers
We use reliable carriers for shipping our products. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Lost or Damaged Items
Once your package is in the possession of the mail carrier, we are not responsible for lost or damaged items. If your package is lost or damaged in transit, please contact the carrier directly with your tracking information for assistance.
Contact Us
If you have any questions or concerns about your order, please contact our customer service team at infocustyms@gmail.com. We are here to help and ensure you have a great shopping experience with us.
Thank you for choosing our store for your custom handmade items!